Your information

Privacy Policy

We value discretion and transparency. This policy explains what personal information ArtVault handles, why we use it, and the choices available to you.

Last updated30 July 2026Applies globally

ArtVault does not sell personal information for money. We use information to provide secure auctions, purchases, delivery, authentication, and personalized collecting services.

01

Overview and scope

This Privacy Policy applies when you visit ArtVault websites, create an account, bid, buy, sell, consign, subscribe, contact us, attend our events, or otherwise interact with our services.

The ArtVault entity responsible for your information depends on your location and the service used. Transaction documents may identify an additional or different controller.

02

Information we collect

We collect information you provide, information generated through your use of the services, and information from trusted partners.

Account and identity

Name, contact details, username, date of birth, government identification, and verification results.

Transactions

Bids, purchases, sales, invoices, payment status, delivery instructions, and communication history.

Device and usage

IP address, browser, device identifiers, pages visited, referring source, and interaction data.

Collecting interests

Saved works, followed artists, preferred categories, event attendance, and advisory notes.

03

How we use information

  • Provide accounts, auctions, marketplace orders, customer service, and delivery.
  • Verify identity, ownership, provenance, payment eligibility, and transaction risk.
  • Prevent fraud, platform manipulation, money laundering, and other misuse.
  • Personalize recommendations and communicate about artists, works, sales, and events.
  • Measure and improve performance, accessibility, security, and user experience.
  • Meet tax, accounting, sanctions, consumer-protection, and other legal obligations.

Depending on applicable law, we rely on contract, legal obligation, legitimate interests, consent, or another recognized legal basis.

04

Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember preferences, maintain carts, protect transactions, understand service performance, and measure communications.

Your cookie choices

Where required, non-essential cookies are used only after consent. You can update browser settings or use available preference controls, but blocking essential cookies may prevent account or checkout features from working.

05

When we share information

We share information only as reasonably necessary with:

  • Artists, galleries, sellers, buyers, shippers, conservators, and transaction parties.
  • Payment processors, identity-verification services, hosting, analytics, and support providers.
  • Professional advisers, insurers, auditors, regulators, courts, and law enforcement.
  • A buyer, investor, or successor involved in a business transaction, subject to appropriate safeguards.

Service providers may use personal information only for agreed services and legal requirements.

06

Payments, identity, and compliance checks

Payment-card details are generally entered directly into secure systems operated by payment providers. ArtVault may receive a token, payment status, card type, and limited billing information rather than the full card number.

For higher-value or regulated transactions, we may collect identity, address, beneficial ownership, source-of-funds, sanctions, and fraud-screening information.

07

International data transfers

ArtVault operates internationally, so information may be processed in countries with different privacy laws. Where required, we use safeguards such as adequacy decisions, contractual clauses, risk assessments, and security measures.

08

How long we keep information

We retain information only as long as necessary for the purposes described in this policy, including account operation, transaction records, provenance, dispute resolution, fraud prevention, and legal obligations.

Retention periods vary by record type. Certain auction, ownership, tax, and compliance records may need to be kept after an account is closed.

09

Your privacy rights

Depending on your location, you may have rights to:

  • Access and receive a copy of personal information.
  • Correct inaccurate or incomplete information.
  • Request deletion or restriction in certain circumstances.
  • Object to particular processing or withdraw consent.
  • Receive portable data where applicable.
  • Opt out of promotional email through the unsubscribe link.
  • Appeal a decision or complain to a privacy regulator.

We may need to verify your identity before acting on a request. Authorized agents may submit requests where permitted by law.

10

Security and children

We use administrative, technical, and physical safeguards designed to protect information, including encryption, access controls, monitoring, vendor review, and secure payment processing. No online system can guarantee absolute security.

ArtVault is not directed to children under 18, and we do not knowingly permit them to create bidding or purchasing accounts.

11

Policy updates

We may update this policy to reflect changes in our services, practices, or legal obligations. We will publish the revised version with a new date and provide additional notice when required.

12

Contact our privacy team

To exercise a privacy right or ask a question, contact us using the details below.

MailArtVault Privacy, SoHo, New York, NY